Supporting staff through challenging times

Online meeting for staff image

One of the common observations raised by business owners and managers throughout the challenges of COVID restrictions has been the need to increase support for staff; and for some businesses, the support most valued by staff has been empathy and flexibility, transparency and honesty. As Nathan Pearce, Director at Panorama Business and Financial, puts it,…

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How to Build Customer Loyalty

Serving customers building loyalty

Customers are good for business – understatement! They are, after all, helping to pay the bills and keep your dreams alive. But even with that knowledge many businesses aren’t securing or valuing their customers’ loyalty. If you know your customers are awesome for your business and you want to keep them, it pays to investigate…

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Going online – feel the fear and do it anyway

image of a laptop with a website onscreen

Now is the time to get serious about your business’s online presence. Even if you’re not trading via an online store, it pays to make sure you control the first impression people have of your business, and right now, that first impression is likely to be online. If you’ve ever thought, “Maybe we should sell…

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